The people who use this agency are not shopping for the cheapest certificate they can get. They are managing other people’s buildings under agreements that obligate them to carry specific coverage, and they need a producer who reads those agreements before quoting. What follows is what they say about that process.
Most insurance testimonials describe a price. That is the least useful thing a property manager can learn from one, because the number attached to a program depends on the portfolio behind it, and no two management books look alike.
The reviews worth your attention describe something else: whether the producer caught the gap before the claim, whether the certificate of insurance came back the same week the lender asked for it, whether anybody actually read the management agreement. Those are the parts of this job that either happen or do not, and they are the same for a portfolio of four buildings as for four hundred.
Management agreements routinely obligate a manager to carry coverage their program does not include. Finding that at placement instead of at claim is most of the value in a coverage review.
Lenders, boards, and clients ask for certificates on their own timelines. Slow certificate turnaround is the most common reason a manager changes agencies.
Endorsements drop off quietly at renewal. Additional insured status, primary and non-contributory wording, and waivers of subrogation are the ones that go missing.
A producer who knows which policy is supposed to respond, and in what order, is worth more at the first notice of loss than at the quote.
Reviews below are published as written, from managing agents and community association managers working across New York City, Westchester County, and Putnam County.
Reviews below are published as written, from managing agents and community association managers working across New York City, Westchester County, and Putnam County.
If we have worked on your program, a review helps the next manager decide whether this is the right agency for their portfolio. It takes two minutes and we do not send follow-ups.
Some managers would rather speak to a peer than read a page. Ask, and we will connect you with a client managing a portfolio of similar size and segment — with their permission first.